Frequently Asked Questions

Your Special Day

How to work out a wedding budget?

Figure out Your Budget. The first thing you need to do is to decide on your budget. You need to allocate that budget out among the categories and really know your numbers. This part is always skipped over and ignored. But it's the most stressful part, because people aren't paying attention to it...

Wedding Planning Checklist: 11 Things You Need to Do 10-12 Months Before Your Weddings

Our Products

How do you care for a wedding veil?

All you need to do is let it hang one side. It begins to soften up and transform into something so beautiful. That's the safest way to release wrinkles. However, if your wedding is super fast, there are a few helpful tricks that you can do to speed up the process. The first step is just let it hang for at least 24...

Wedding Veil Care Tips | How To Soften Your Wedding Veil | How to Store Your Wedding Veil

Shopping with Us

Does Wendy's Boutique deliver to international countries?

We ship from London, United Kingdom to any worldwide address (subject to applicable export laws).

Shipping to the UK

Free of charge. Your product will be dispatched to arrive in 1-2 working days.

Shipping outside of the UK

For a flat rate of £15.00, we will ship your order to any address in the rest of the world (subject to applicable export laws). The customer is responsible for payment of any import tariffs and duties.

How can I pay for my order?

You can select your preferred payment method at checkout.

  • We accept secure payments for both local and international customers via Credit Cards, Debit Cards and PayPal
  • We do not accept offline payments

Please note that an additional exchange fee may be charged by your bank or card provider if your local currency is in other than GBP.

What is your returns policy?

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

Returns Process

  1. Email us to request a return at
  2. We will send you a return shipping label for you to print
  3. Place this shipping label on the box and post it back to us at any Post Office branch
  4. We will check the item upon receipt and refund your original payment method

To start a return, please send us an email at If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or incorrect. That way, we can evaluate the issue and make it right.

Exceptions / Non Returnable Items

Certain types of items cannot be returned, including custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.


The fastest way to ensure that you receive your desired product is to return the item you have for a refund. Once the return is accepted, please make a separate purchase for the new item.


We will notify you once we have received and inspected your return. If approved, you will automatically be refunded on your original payment method. Please remember that it can take some time for your bank or credit card provider to process and post the refund too.

Contact Us

Please contact us at to arrange a return.

How do I place my order?

Simply add as many items as you wish to our shopping cart whilst browsing our store. Once you would like to proceed with the order, you can go to the cart and click 'Checkout'. Follow the instructions by providing us with delivery information and select a payment method for the goods. Your item will then be dispatched to your address.

If there is any problem, please reach out to us via our Live Chat our email us at Our support team are always happy to guide you at any step!

Do you currently have any promotion codes?

If we are running any promotions, these will be advertised on our website. Please sign up to our newsletter to be informed of any upcoming sales or promotions.